Canny

Canny — customer feedback management with AI-powered discovery, public roadmaps, and changelog.

Why We Picked Canny

Canny excels as a focused feedback-to-roadmap pipeline for SaaS teams that want to make customer voices visible in product planning. Its Autopilot AI is genuinely useful for automating feedback triage from support tools. The bootstrapped model keeps the product lean but laser-focused on its core use case.

Key Features

Autopilot AI automatically discovers feedback from Intercom, Zendesk, Help Scout, and Gong, then deduplicates and categorizes it without manual effort
Public and private feedback boards with upvoting let customers and internal teams prioritize feature requests with automatic status notifications
Built-in public roadmap and changelog tools allow teams to communicate product direction and ship announcements from the same platform
Deep PM integrations with Jira, Linear, ClickUp, Asana, and GitHub provide bidirectional status syncing between feedback items and dev tasks

Specifications

Core Competency	Customer Feedback Management, Public Roadmapping, Feature Prioritization
Founded	2017
Funding	Bootstrapped
Certifications	SOC2 Type II
Pricing Model	per tracked user
Free Tier	Available
Native Integrations	4 of 5 top integrations
Team Size	Small, Mid

Trust & Credibility

Founded: 2017 (9 years in operation)

Funding: Bootstrapped

Team Size: 11-50 employees

Security & Compliance: SOC2 Type II

Best For

Customer Feedback ManagementPublic RoadmappingFeature Prioritization

Methodology Fit

How well Canny supports each PM methodology, scored 1-5 based on feature depth and template availability. Canny is strongest for Agile teams (4/5).

Methodology	Score	Fit
Agile	4/5
Kanban	3/5
Waterfall	2/5
Hybrid	3/5
SAFe	2/5

AI Capability Depth

How deep Canny's AI goes across five key dimensions, scored 1-5 based on feature analysis. Canny is strongest in workflow automation and has the most room to grow in agentic ai.

Capability	Score	Depth
Workflow Automation	4/5
Predictive Analytics	2/5
Content Generation	3/5
Natural Language	3/5
Agentic AI	2/5

Pros & Cons

Pros

Autopilot AI automatically discovers feedback from Intercom, Zendesk, Help Scout, and Gong, then deduplicates and categorizes it without manual effort
Public and private feedback boards with upvoting let customers and internal teams prioritize feature requests with automatic status notifications
Built-in public roadmap and changelog tools allow teams to communicate product direction and ship announcements from the same platform
Deep PM integrations with Jira, Linear, ClickUp, Asana, and GitHub provide bidirectional status syncing between feedback items and dev tasks

Cons

Limited advanced features compared to competitors
Smaller user community and resources

Canny Pricing (February 2026)

Pricing model: per tracked user

Free Tier: 25 tracked users, unlimited posts, Autopilot AI included

Plan	Price	Includes
Free	$0	25 tracked users Unlimited posts and boards Autopilot AI Public roadmap
Pro	$79/month	Unlimited roadmaps PM integrations API & webhooks User segmentation Smart Replies
Business	Custom	5,000+ tracked users SSO CRM integrations Pay by invoice

What AI features does each tier include?

Free	Autopilot (feedback discovery, deduplication) included
Paid	Full Autopilot (smart replies, comment summaries) on Pro+
Enterprise	Full AI suite with SSO and CRM integrations

Pricing verified February 2026. Visit Canny pricing page for current rates.

Pricing

For the most up-to-date pricing information, visit the Canny pricing page.

Who is this for?

Teams looking to speed up planning and delivery with AI assistance.

Bottom line

Canny suits focused use cases; compare against higher-scoring options if you need breadth.

PM Reviews & Ratings

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Sources

Blog Changelog Docs Status API Docs

Integration Depth

4 of 5 top integrations are native (not requiring third-party connectors).

Integration	Type	Direction	Sync
Jira	Native	Bi-directional	Real-time
Intercom	Native	Bi-directional	Real-time
Slack	Native	One-way	Real-time
Salesforce	Native	Bi-directional	Real-time
Zapier	Zapier	Bi-directional	Webhook

Or browse our complete directory of AI project management tools.

Related Use Cases

See how Canny performs for specific workflows:

Sprint Planning Roadmap Prioritization Customer Feedback Analysis OKR Tracking Meeting Notes Product Discovery Backlog Grooming

Browse all use cases.

Methodology Guides

See how AI tools support your methodology:

AI + Agile Guide

Browse all methodology guides.

Canny Review