Jira
Score: 74Jira Product Discovery by Atlassian — product management with idea capture, scoring, and prioritization.
Why We Picked It
We picked Jira for its planning and portfolio depth and analytics and reporting. It is a strong fit for large teams on product teams, with native integrations for Jira and Slack.
- Idea capture, scoring, and prioritization
- Customer feedback links and evidence
- Roadmaps tied to Jira Software delivery
- AI summaries and insights
Productboard
Score: 73Productboard — product management with Feedback aggregation and insights repository.
Why We Picked It
We picked Productboard for its planning and portfolio depth and analytics and reporting. It is a strong fit for large teams on product teams, with native integrations for Jira and Slack.
- Feedback aggregation and insights repository
- Prioritization frameworks (RICE, etc.)
- Roadmaps and delivery alignment
- AI-assisted clustering and summaries
BuildBetter
Score: 70BuildBetter — product management with AI-powered analysis of customer conversations.
Why We Picked It
We picked BuildBetter for its analytics and reporting and speed and usability. It is a great pick for growing teams on product teams, with native integrations for Slack and Microsoft Teams.
- AI-powered analysis of customer conversations
- Automatic extraction of product insights from calls and meetings
- Real-time transcription and summarization
- Product opportunity identification from user feedback
Fibery
Score: 68Fibery — product management with AI-powered feedback analysis with sentiment scoring.
Why We Picked It
We picked Fibery for its powerful automations and planning and portfolio depth. It is a great pick for growing teams on product teams, with native integrations for Jira and Slack.
- AI-powered feedback analysis with sentiment scoring
- Customizable connected databases for product workflows
- Facts-based prioritization and product roadmapping
- AI summaries, brainstorming, and auto-generated workspace setup
airfocus
Score: 67airfocus — product management with Modular product OS with custom workflows.
Why We Picked It
We picked airfocus for its powerful automations and planning and portfolio depth. It is a great pick for growing teams on product teams, with native integrations for Jira and Slack.
- Modular product OS with custom workflows
- Scoring, prioritization, and roadmapping
- Feedback portal and insights apps
- AI assistant for suggestions and drafting
Pendo
Score: 66Pendo — product management with In-app analytics and user guides.
Why We Picked It
We picked Pendo for its planning and portfolio depth and analytics and reporting. It is a strong fit for large teams on product teams, with native integrations for Slack and Salesforce.
- In-app analytics and user guides
- Feedback and roadmapping (Pendo Feedback)
- Retention and path analysis
- AI insights for usage patterns
Monterey AI
Score: 66Monterey AI — product management with AI-powered analysis of unstructured customer feedback.
Why We Picked It
We picked Monterey AI for its analytics and reporting. It is a strong fit for large teams on product teams, with native integrations for Slack and Salesforce.
- AI-powered analysis of unstructured customer feedback
- Automated insight extraction from support tickets, reviews, and surveys
- Sentiment analysis and trend identification
- Integration with customer communication channels
Hotjar
Score: 64Hotjar — product management with Heatmaps and session recordings.
Why We Picked It
We picked Hotjar for its analytics and reporting and built-in AI assistance. It is a great pick for growing teams on product teams, with native integrations for Slack.
- Heatmaps and session recordings
- In-product surveys and feedback widgets
- AI summaries of user sessions
- Funnels and behavior insights
Qualtrics XM for Product
Score: 64Qualtrics XM for Product by Qualtrics — product management with Voice of Customer surveys and PX programs.
Why We Picked It
We picked Qualtrics XM for Product for its powerful automations and analytics and reporting. It is a strong fit for large teams on product teams, with native integrations for Slack and Salesforce.
- Voice of Customer surveys and PX programs
- Conjoint testing and concept validation
- Text analytics and AI insights
- Closed-loop feedback and workflows
Chisel
Score: 63Chisel — product management with AI PM agent for roadmap anomaly detection and status reports.
Why We Picked It
We picked Chisel for its planning and portfolio depth and analytics and reporting. It is a great pick for growing teams on product teams, with native integrations for Jira and Slack.
- AI PM agent for roadmap anomaly detection and status reports
- AI-powered feedback categorization at scale
- Auto-generated feature specs and documentation from feedback
- Team Radar for cross-org prioritization alignment
Aha! Roadmaps
Score: 62Aha! Roadmaps by Aha! — product management with Strategic planning, OKRs, and initiatives.
Why We Picked It
We picked Aha! Roadmaps for its planning and portfolio depth. It is a strong fit for large teams on product teams, with native integrations for Jira and Slack.
- Strategic planning, OKRs, and initiatives
- Idea portal and feedback management
- Roadmaps and capacity planning
- AI writing and summarization for PRDs
Dovetail
Score: 61Dovetail — product management with User research repository and tagging.
Why We Picked It
We picked Dovetail for its analytics and reporting. It is a great pick for growing teams on product teams, with native integrations for Jira and Slack.
- User research repository and tagging
- Transcription and AI thematic analysis
- Insights, highlights, and templates
- Participant management and consent
ProdPad
Score: 60ProdPad — product management with Idea backlog, discovery, and feedback.
Why We Picked It
We picked ProdPad for its planning and portfolio depth. It is a great pick for growing teams on product teams, with native integrations for Jira and Slack.
- Idea backlog, discovery, and feedback
- Lean roadmaps and experiments
- Problem framing and impact mapping
- AI tagging, deduplication, and summaries
Craft.io
Score: 59Craft.io — product management with Strategy-to-delivery alignment with roadmaps.
Why We Picked It
We picked Craft.io for its planning and portfolio depth and analytics and reporting. It is a great pick for growing teams on product teams, with native integrations for Jira and Slack.
- Strategy-to-delivery alignment with roadmaps
- Prioritization frameworks and scorecards
- Spec editor and feedback capture
- AI assistant for PRDs and insights
Roadmunk by Tempo
Score: 55Roadmunk by Tempo by Tempo (formerly Roadmunk) — product management with Portfolio-level roadmapping and swimlanes.
Why We Picked It
We picked Roadmunk by Tempo for its planning and portfolio depth. It is a strong fit for large teams on product teams, with native integrations for Jira and Slack.
- Portfolio-level roadmapping and swimlanes
- Feedback capture and idea management
- Multiple roadmap visualizations
- Scoring and prioritization models
Frequently Asked Questions
What are AI customer feedback tools?
AI customer feedback tools automatically collect, categorize, and analyze customer input using NLP and sentiment analysis to surface actionable product insights at scale.
How do AI feedback tools help product managers?
They reduce the time to identify recurring themes from weeks to minutes, quantify sentiment shifts across releases, and connect raw feedback directly to roadmap priorities.